Microsoft -CRM
Microsoft Dynamics 365 Sales CRM
A powerful customer relationship management platform
Focused on sales automation and customer engagement.
Designed to streamline sales processes & boost revenue.
improve customer engagement
Helps to manage leads and sales opportunities
Available as a cloud-based solution with mobile access for on-the-go sales teams.
Sales CRM Core Capabilities
Sales Management, Insights & Analytics
Customer Engagement
Pipeline & Forecast Management
Productivity Tools
Process Automation
Advanced analytics for performance tracking by integrating it with Power BI
Key Features
- Lead & Opportunity Tracking
- Centralized customer data for deeper relationship building.
- Sales Forecasting & Predictive analytics to guide decision-making.
- Streamline pricing, quoting, and invoicing processes.
- Identify trends, customer behavior, and key opportunities with AI Sales Insights.
- Track meetings, calls, and tasks with built-in scheduling.
AI & Automation
Sales Insights: Predictive lead scoring, opportunity scoring, and forecasting.
Conversational Intelligence: Analyze sales calls for sentiment, keywords, and action items.
Automate: workflows by sending follow-up emails or updating records.